Shipping & Returns

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Whenever possible we use eco-friendly materials. At the moment our packing peanuts are bio-degradable. 

Shipping Policy

We are a small, independent research facility with many various projects happening often simultaneously. We will always fulfill your order in the order it was received and you can expect it shipped out within 1-10 business days at the latest. Some weeks are busier than others with lab projects, video projects, and agricultural projects, so know that we will get to your order as soon as we are able!

All domestic orders within the US made online have an automatic $11 shipping and handling fee added to it. 

Depending on the weight, some packages ship out USPS Priority mail and some first class via USPS. 

Anyone may be subject to additional shipping charges depending on the final weight of the order & where the package is being sent to. This usually applies towards orders of more than 2 bottles of Liposomal C & orders with 1/2 gallon of Spagryi-Zyme Probiotic due to the weight of these packages. Due to our webhosting limitations we are not able to offer a price estimate of shipping during checkout so this is our best alternative. If your order requires additional shipping charges we will be invoicing you the total cost (minus the $11 already paid) before your package is able to be shipped out. An additional email will be sent from jared@phoenixaurelius.org  or norianna@phoenixaurelius.org with proof of shipping cost. 

Any shipping related questions & comments can be sent to norianna@phoenixaurelius.org 

ALL PURCHASES ARE FINAL. NO REFUNDS. 

Except: If there has been an error on our end and we are actually out of stock of something you ordered. You can choose to put on a waiting list and wait for that product to be made (which can take months sometimes), or we are happy to refund you for our mistake. 

Return & Exchange Policy

All purchases are final. No exchanges or returns. 

If something has been lost in the mail or arrived damaged we are happy to send out the same thing at no extra cost to you, PROVIDED that you email us a photo of the damaged item, a photo of the shipping box it came in, and photos of the packing material as well as verify the missing/damaged item via a special link that we will send you through email. (This is all so that we are able to proceed with processing an insurance claim for your damaged product.)