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Customer service: (385) 288-1367

Email: support@phoenixaurelius.com 

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©2019 by Phoenix Aurelius & Designed by Norianna Diesel

Shipping & Returns

Shipping Policy

We are a small craft operation with many various projects happening often simultaneously.

We will fulfill your order in the order it was received and you can expect it shipped out within

1-14 business days. Some weeks are busier than others with lab projects, video projects, and agricultural projects, so know that we will get to your order as soon as we are able! 

All orders made online have an automatic $10 shipping and handling fee added to it. 

Depending on the weight some packages ship out priority mail and some first class via USPS. 

ALL PURCHASES ARE FINAL. NO REFUNDS. 

Except: If there has been an error on our end and we are actually out of stock of something you ordered. You can choose to put on a waiting list and wait for that product to be made (which can take months sometimes), or we are happy to refund you for our mistake. 

Return & Exchange Policy

All purchases are final. No exchanges. 

If something has been lost in the mail or arrived damaged we are happy to send out the same thing at no extra cost to you.