Shipping & Returns

Shipping Policy

We are a small, independent research facility with many various projects happening often simultaneously. We always shoot to ship orders out the day after the order has been placed or the invoice has been paid. We will always fulfill your order in the order it was received and you can expect it shipped out within 1-14 business days at the latest. Some weeks are busier than others with lab projects, video projects, and agricultural projects, so know that we will get to your order as soon as we are able!

All orders made online have an automatic $10 shipping and handling fee added to it. 

Depending on the weight, some packages ship out USPS Priority mail and some first class via USPS. 

ALL PURCHASES ARE FINAL. NO REFUNDS. 

Except: If there has been an error on our end and we are actually out of stock of something you ordered. You can choose to put on a waiting list and wait for that product to be made (which can take months sometimes), or we are happy to refund you for our mistake. 

Return & Exchange Policy

All purchases are final. No exchanges. 

If something has been lost in the mail or arrived damaged we are happy to send out the same thing at no extra cost to you. 

Help

Contact

Customer service: (385) 288-1367

Email: support@phoenixaurelius.org 

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