Shipping Policy 2025
We strive to use eco-friendly materials whenever possible. Currently, our packing peanuts are biodegradable, and we use biodegradable packing tape and Scotch tape, along with recyclable cardboard boxes. Due to our commitment to sustainability, we do not shrink-wrap any of our products.
In late 2024, our company relocated to an off-grid facility deep in the wilderness of rural West Virginia to better align with our values. We literally live and work "Over the River(s) and through the Woods." This remote location means the wild-harvested herbs and mushrooms we grow and source are as pure as it gets, completely untouched by agricultural contaminants. But let’s be real—it also makes getting packages out the door a real adventure.
Shipping Timeframes & Challenges
We always aim to process and ship orders within 14 business days, but our ability to do so is entirely dependent on weather and terrain conditions.
- In winter, heavy snowfall can leave us snowed in for extended periods. In the winter of 2024-2025, for example, we were stuck for over a month with no way in or out.
- Our region is a temperate rainforest, receiving approximately 66 inches of annual precipitation. That means frequent flooding and deep mud can turn our roads into a complete mess, making it impossible to get supplies in or packages out.
- If conditions prevent us from shipping on time, we’ll reach out with an update.
By placing an order, you acknowledge and accept these potential shipping delays. Refunds, returns, or cancellations due to delays caused by weather or rough conditions will not be granted.
Depending on the size and weight of your package, it will typically be shipped via USPS Priority Mail or First Class Mail, unless you select a different carrier at checkout.
We truly appreciate your patience and support as we do our best to get your order to you—no matter what Mother Nature throws our way!